LEAN SIX SIGMA CONCEPT IN THE HEALTH SERVICE PROCESS IN THE UNIVERSAL HEALTH COVERAGE OF BPJS HEALTHCARE (HEALTHCARE AND SOCIAL SECURITY AGENCY)

Since the beginning of 2014 BPJS Kesehatan has been operating as a "single payer" by introducing a health service referral system is the provision of health services that regulate the delegation of duties and responsibilities of health services reciprocally both vertically and horizontally. With the adoption of new systems and quality improvement demands, hospitals are one of the providers of health care facilities, so all hospitals in Indonesia seem to be required to improve and make improvements in their service systems. To implement improvements, methods are needed so that improvements can be realized. One method that is currently developing in system improvement and process efficiency is the Lean Six Sigma method. By looking at the successful implementation of Lean Six Sigma in the health service sector (Lean Hospital) in several health service organizations in various countries, one of the hospitals in Indonesia that is currently improving health service governance is Rumah Sakit Ibu dan Anak Harapan Mulia also has the same potential in implementing Lean Hospital. Based on the results of Lean Six Sigma research, it was able to be applied with LCM tools on improving the BPJS tiered referral patient service process at RSIA Harapan Mulia by reducing the total time of service completion both from service users 351 minutes to 122 minutes or 65.2% and from the service provider 481 to 153 minutes or 68.2%. Activities with Added value also increased from 25.6% to 43.4% from the service user side and from 16.2% to 39.9% from the service provider side. While non-added value was reduced both from the service user side from 74.4% to 56.6% and service provider side from 83.8% to 60.1%.

1.  UEU-Journal-17348-14696-35383-1-PB(1).pdf - 710 KB

• LAPORAN MAGANG; SISTEM INFORMASI MANAJEMEN KESEHATAN INSTALASI GAWAT DARURAT DI RUMAH SAKIT ISLAM ASSHOBIRIN TANGERANG SELATAN TAHUN 2013
• GAMBARAN AUDIT INTERNAL SISTEM MANAJEMEN KESEHATAN DAN KESELAMATAN KERJA DI PT PP PROYEK MENARA BNI PEJOMPONGAN JAKARTA PUSAT TAHUN 2017
• WORLD HOSPICE AND PALLIATIF CARE DAY 2018 BECAUSE I METTER CORE KNOWLEDGE AND CLINICAL SKILLS IN PALLIATIF CARE
• CHALLENGES HEALTHCARE MANAGEMENT BUSINESS: ISP INNOVATION SMES WITH TECHNOLOGY VIRTUALIZATION AND SERVER CONSOLIDATION

• LAPORAN MAGANG; SISTEM INFORMASI MANAJEMEN KESEHATAN INSTALASI GAWAT DARURAT DI RUMAH SAKIT ISLAM ASSHOBIRIN TANGERANG SELATAN TAHUN 2013
• GAMBARAN MANAJEMEN KLAIM ASURANSI KESEHATAN DI RS PATRIA IKKT 2013
• RANCANG BANGUN APLIKASI MONITORING EVALUASI DAN PENGENDALIAN PEMANFAATAN PELAYANAN KESEHATAN DI BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KESEHATAN
• PERANAN ASURANSI KESEHATAN DALAM MENINGKATKAN MUTU PELAYANAN KESEHATAN DAN KEPUASAN PASIEN DI RUMAH SAKIT UMUM PUSAT DR.WAHIDIN SUDIRO HUSODO MAKASAR
• PENERAPAN BADAN PENYELENGARAAN JAMINAN SOSIAL (BPJS) DALAM PENYELENGARAAN ASURANSI KESEHATAN DITINJAU DARI PRINSIP-PRINSIP HUKUM ASURANSI
• TINJAUAN PELEPASAN INFORMASI MEDIS KEPADA PIHAK BPJS KESEHATAN DI RUMAH SAKIT QADR TANGERANG TAHUN 2015
• ANALISIS PENGELOLAAN KLAIM BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KESEHATAN DENGAN PENDEKATAN BUSSINESS PROCESS REENGINEERING DI RUMAH SAKIT UMUM DAERAH KOTA TANGERANG
• PERENCANAAN BISNIS KLINIK ESUMI HEMODIALISA BPJS
• GAMBARAN ALUR PELAYANAN KLINIK PENYAKIT DALAM UNTUK PASIEN BPJS DI INSTALASI RAWAT JALAN RSUD KABUPATEN TANGERANG
• GAMBARAN AUDIT INTERNAL SISTEM MANAJEMEN KESEHATAN DAN KESELAMATAN KERJA DI PT PP PROYEK MENARA BNI PEJOMPONGAN JAKARTA PUSAT TAHUN 2017